Due to lockdown and a higher postage traffic, we’ve been noticing some delays in deliveries from our online shop.
To minimise this issue, in the weeks following 16th February 2021:
→ Our packages will be sent exclusively via registered mail
→ We’ll offer free shipping on orders over 30€ via registered mail
This is a temporary measure that overwrites the information described below under the “Shipping” section and will remain valid until otherwise stated.
Registered name: Planeta Tangerina Design e Comunicação Lda
Address: Rua das Rosas, n.º 20, Alto dos Lombos, 2775-683 Carcavelos, PORTUGAL
Email: [email protected]
Phone: +351 214 680 844
Commercial Registry: 13023 Cascais
Fiscal number: 505053560
The prices in our shop include VAT, but they don’t include shipping costs. These are calculated in the checkout process, before completing your purchase.
The client will pay a global sum corresponding to the value of the purchased products, including the costs for shipping.
We charge shipping costs for every order. The amount depends on the number of items in your order and where they’re being shipped to. The higher the number of items purchased, the cheaper the shipping cost is per item.
|Region||1 Item||+ Extra item||E.g. 2 Items||E.g. 3 Items|
1) Books heavier than 900g (Outside, Inside and Atlas of travels and explorers) and larger prints will be subject to higher shipping costs.
2) Registered national orders will cost 3€ per item and 1€ for each additional item (e.g. 2 items = 4€).
3) All international shippings are sent via registered mail.
Our orders are sent via CTT. We process our orders 1 to 3 times a week, depending on the number of orders we receive.
A confirmation email will be sent after the package has been shipped. In case the client has chosen the option Registered mail (for purchases in Portugal), the tracking number will be included in that email.
International purchases in our shop can be paid only via Credit Card or Paypal.
All purchases are subject to the issuing of a Simplified Invoice. Invoices are issued after confirming that the total purchase value has been received (it can take a few working days) and are sent to the client via email.
In case the user submits their billing information, we will create/update the client’s profile on the invoicing software Keyinvoice. The invoice will be associated with the client’s profile on that same software.
On the invoice, only the Fiscal identification number of the buyer will be displayed.
Find more information about Simplified Invoices here.
Exchanges and returns
In case any item in your order is damaged when you receive it, Planeta Tangerina will exchange it for a new one or return your money (including shipping costs), within 30 days.
For orders outside Portugal, deliveries can take up to 2 weeks to arrive (10 working days) within the EU, or 1 month for international deliveries (outside the EU).
If your order is taking longer to arrive, please email us at [email protected]erina.com.
In case your order gets lost on the way, we’ll resend it.
In case the item you purchased is sold out, Planeta Tangerina will return the full value of your purchase.
In case the package hasn’t been reclaimed at the post office or in case the buyer didn’t write a correct shipping address, Planeta Tangerina will resend it against the payment of the additional shipping costs.
Shopping from abroad?
If you’re shopping from outside of the European Union, additional customs taxes may be charged to release your order. Planeta Tangerina is not responsible for these additional charges and should be covered by the client.
We wrap our orders with cardboard and other leftovers, in order to save resources and avoid waste.
If your order includes items that aren’t books (for example, mugs, prints, posters), these may be sent as separate packages.
Opening hours and contacts
Our online shop runs from 9:30am to 6:30pm (GMT+0), only on working days. We don’t have a physical shop.
For any queries or issues, please contact us on: [email protected]